For one reason or another you have decided to uninstall GWSMO or attempted to reinstall to over come some issue.
Error: MAPI was unable to load the information service C:\Program Files (x86)\Google Apps Sync\gsync.dll
This is particular common where problems have persisted even after you've run through "Set up a Google Apps Sync user" and created a new Outlook profile for your Google Workspace email account.
Where the uninstall fails via add/remove programs, here's how to manually remove GWSMO components, to overcome errors that block reinstallation
Where the uninstall fails via add/remove programs, here's how to manually remove GWSMO components, to overcome errors that block reinstallation
- Ensure Outlook is not running
- Rename the folder C:\Program Files (x86)\Google\Google Apps Sync
ie. Append '.old' to the folder name - Rename the folder C:\Users\%username%\AppData\Local\Google\Google Apps Sync
ie. Append '.old' to the folder name - Rerun the installer and configure GWSMO.
- Upon completion can confirming all is operating as required, you can safely delete the renamed folders.