Google Graduated Takeout - Something went wrong. Try again.

Education editions of Google Workspace include a less know feature that allows staff and students to migrate their email, calendar, contacts and Docs/Drive data to another Google identity.

The destination identity can be a regular Google consumer account or a Workspace account. The latter has some caveats.

The target account must have;

• The Core Services (Apps) enabled for for the incoming data.
  i.e. Google Drive must be enabled for Google Docs to be migrated
• Additional Service enabled for for the incoming data.
• Additional Service without individual control enabled for for the incoming data*.
• Been Marked as 18year old older, either via OU or by group

*Additional Service without individual control is only applicable for accounts marked 18 years and older with Aged based access. See: https://support.google.com/a/answer/7646040

For Google Workspace for Education editions only: users under the age of 18 are restricted from using these services with their Google Workspace for Education accounts, even when this setting is On. For details, go to Control access to Google services by age. If one of these services later gets an ON/OFF control in the Admin console, it is set to Off for primary and secondary institutions.

Where a user tries to initiate the Graduated Takeout process, to migrate to a Workspace account, the Target (destination) account must me marked 18 or older, as Graduated Takeout will not operate without Additional Service without individual control.

Failure to mark the account as 18 or older will result in the non descript error Something went wrong. Try again.

References:

https://support.google.com/edu/classroom/answer/11081157
https://support.google.com/a/answer/10651918

Google Workspace Sync for Microsoft Outlook (GWSMO) v4.3.73.0 Crashing Outlook with Contacts Sync enabled.

Google Support are aware of the issue and reportedly working on a fix.Issue has been observed on both Windows 10 and 11 with the latest GWSMO release (v4.3.73.0).

It's been reported but not confirmed by Google, that the latest update of GWSMO uses a new Contacts API. GWSMO users have observed that disabling the contact sync, resolves the crashing. It's unclear if the unhandled exception (crash) resides in GWSMO or Outlook.

There's 2 options to work around the crashing issue. These are temp workarounds until the official fix from Google arrives.

Option 1

https://support.google.com/a/answer/9833647
Prior to loading Outlook, disconnect the PC from the Internet. This will stop the syncing and subsequent crash.

1. Open GWSMO from the system tray and turn off the contacts sync.
2. Turn sync OFF for data types
1. Click GWSMO icon in your Microsoft Windows taskbar notification area.
   
   If you can't find the icon, it might be hidden in the overflow area. To view all icons, click the up arrow on the taskbar.
3. Select Turn sync modules on/off.
4. Uncheck the box beside the contacts sync module.
5. Click OKOK.

Alternative Option

Registry for automatic wider deployment
https://support.google.com/a/answer/1041455#sync&zippy=%2Cturn-off-sync-for-a-specific-product

Run each of the following commands to add a registry value to disable the Contact Sync module in GWSMO.

• reg add “HKEY_CURRENT_USER\Software\Google\Google Apps Sync” /v SyncFlagsEnabled /t REG_DWORD /d 0x00000001
  
  
• reg add “HKEY_CURRENT_USER\Software\Google\Google Apps Sync\ContactsSync” /v DownloadEnabled /t REG_DWORD /d 0x00000000
  
  
• reg add “HKEY_CURRENT_USER\Software\Google\Google Apps Sync\ContactsSync” /v UploadEnabled /t REG_DWORD /d 0x00000000

Uninstall Google Workspace Sync for Microsoft Outlook (GWSMO)

Occasionally the GWSMO installer refuses to uninstall or reinstall. Thankfully a rare problem, but one that has persisted from the GASMO, then GSSMO through to GWSMO. This post will talk about how to manually uninstall Google Workspace Sync for Microsoft Outlook (hereafter referred to as GWSMO).

For one reason or another you have decided to uninstall GWSMO or attempted to reinstall to over come some issue.

Error: MAPI was unable to load the information service C:\Program Files (x86)\Google Apps Sync\gsync.dll

This is particular common where problems have persisted even after you've run through "Set up a Google Apps Sync user" and created a new Outlook profile for your Google Workspace email account.


Where the uninstall fails via add/remove programs, here's how to manually remove GWSMO components, to overcome errors that block reinstallation

1. Ensure Outlook is not running
2. Rename the folder C:\Program Files (x86)\Google\Google Apps Sync
   ie. Append '.old' to the folder name
3. Rename the folder C:\Users\%username%\AppData\Local\Google\Google Apps Sync
   ie. Append '.old' to the folder name
4. Rerun the installer and configure GWSMO.
5. Upon completion can confirming all is operating as required, you can safely delete the renamed folders.

We are sorry, but you do not have access to Please contact your organization administrator for access.

We are sorry, but you do not have access to <service Name>. Please contact  your organization administrator for access.

If you are a Google Workspace user and you see this message, it means your Google Workspace admin has turned off the a Google service for your account .

To resolve the issue, contact you Google Workspace admin or where you are the admin, please consult this article 

https://support.google.com/a/answer/182442?hl=en

Click a service name below for instructions (requires an administrator account).

Google Workspace	Additional Google Services	Google Workspace Marketplace Apps
Calendar Google Chat Cloud Search Directory Drive Gmail Currents Groups for Business Jamboard Keep Google Meet Google Voice Google Sites Classic Sites Tasks Classic Hangouts Vault	Blogger Brand Accounts Google Ads Google Analytics Google Cloud Google Domains Google Earth Google Maps Google My Maps Google Payments Google Photos Google Play Search and Assistant Search Console Web & App Activity YouTube Other...	Any Google Workspace Marketplace app

We are sorry, but you do not have access to google maps. Please contact your organization administrator for access.

We are sorry, but you do not have access to google maps. Please contact  your organization administrator for access.

We are sorry, but you do not have access to google maps.

If you are a Google Workspace user and you see this message, it means your Google Workspace admin has turned off the Google Maps service for your account.

Google recently made a change in Workspace admin:

"When the Google Maps service control is set to off, users are prevented from using Google Maps when signed into their Workspace account."

To resolve the issue, contact you Google Workspace admin or where you are the admin, please consult this article https://support.google.com/a/answer/6304830?hl=en