Google Graduated Takeout - Something went wrong. Try again.

Education editions of Google Workspace include a less know feature that allows staff and students to migrate their email, calendar, contacts and Docs/Drive data to another Google identity.

The destination identity can be a regular Google consumer account or a Workspace account. The latter has some caveats.

The target account must have;

• The Core Services (Apps) enabled for for the incoming data.
  i.e. Google Drive must be enabled for Google Docs to be migrated
• Additional Service enabled for for the incoming data.
• Additional Service without individual control enabled for for the incoming data*.
• Been Marked as 18year old older, either via OU or by group

*Additional Service without individual control is only applicable for accounts marked 18 years and older with Aged based access. See: https://support.google.com/a/answer/7646040

For Google Workspace for Education editions only: users under the age of 18 are restricted from using these services with their Google Workspace for Education accounts, even when this setting is On. For details, go to Control access to Google services by age. If one of these services later gets an ON/OFF control in the Admin console, it is set to Off for primary and secondary institutions.

Where a user tries to initiate the Graduated Takeout process, to migrate to a Workspace account, the Target (destination) account must me marked 18 or older, as Graduated Takeout will not operate without Additional Service without individual control.

Failure to mark the account as 18 or older will result in the non descript error Something went wrong. Try again.

References:

https://support.google.com/edu/classroom/answer/11081157
https://support.google.com/a/answer/10651918

Google Workspace Sync for Microsoft Outlook (GWSMO) v4.3.73.0 Crashing Outlook with Contacts Sync enabled.

Google Support are aware of the issue and reportedly working on a fix.Issue has been observed on both Windows 10 and 11 with the latest GWSMO release (v4.3.73.0).

It's been reported but not confirmed by Google, that the latest update of GWSMO uses a new Contacts API. GWSMO users have observed that disabling the contact sync, resolves the crashing. It's unclear if the unhandled exception (crash) resides in GWSMO or Outlook.

There's 2 options to work around the crashing issue. These are temp workarounds until the official fix from Google arrives.

Option 1

https://support.google.com/a/answer/9833647
Prior to loading Outlook, disconnect the PC from the Internet. This will stop the syncing and subsequent crash.

1. Open GWSMO from the system tray and turn off the contacts sync.
2. Turn sync OFF for data types
1. Click GWSMO icon in your Microsoft Windows taskbar notification area.
   
   If you can't find the icon, it might be hidden in the overflow area. To view all icons, click the up arrow on the taskbar.
3. Select Turn sync modules on/off.
4. Uncheck the box beside the contacts sync module.
5. Click OKOK.

Alternative Option

Registry for automatic wider deployment
https://support.google.com/a/answer/1041455#sync&zippy=%2Cturn-off-sync-for-a-specific-product

Run each of the following commands to add a registry value to disable the Contact Sync module in GWSMO.

• reg add “HKEY_CURRENT_USER\Software\Google\Google Apps Sync” /v SyncFlagsEnabled /t REG_DWORD /d 0x00000001
  
  
• reg add “HKEY_CURRENT_USER\Software\Google\Google Apps Sync\ContactsSync” /v DownloadEnabled /t REG_DWORD /d 0x00000000
  
  
• reg add “HKEY_CURRENT_USER\Software\Google\Google Apps Sync\ContactsSync” /v UploadEnabled /t REG_DWORD /d 0x00000000